Privacy policy

Last updated: June 15, 2026

Unique Portrait operates this store and website, including all information, content, features, tools, products and related services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Unique Portrait is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and that you understand how your information is collected, used and disclosed as described here.

AI portrait generation (specific to Unique Portrait)

As part of our personalized portrait service, we process the photo you upload (which may contain the image of a face — personal data — or of your pet) for the sole purpose of generating your artistic portrait. This processing is based on your consent (collected at the time of upload) and on the performance of the sales contract.

• Generation processor: your photo is sent to OpenAI solely to produce the portrait. Our plan does not allow your images to be used for AI model training.
• Image hosting: the original photo, the generated previews and the final image are stored securely with Cloudflare R2, in the European Union jurisdiction.
• Retention periods: the original photo is deleted automatically within 7 days; generation previews within 30 days; the final image attached to your order is kept for up to 90 days (after-sales service), then deleted.
• Right to erasure: you can request immediate deletion of your images at any time by writing to us through our contact page.

We do not sell your photos and we do not use them for any purpose other than creating your portrait and handling your order.

The personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or made non-identifiable, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Your communications with us including the information you include in your communications with us, for example when you send a customer service enquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about how you interact with the Services, in particular how and when you access or interact with them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and the items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertising for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart, and on your other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to your requests, deliver effective services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or take part in civil discovery, potential or actual litigation or other adversarial proceedings, and to enforce our terms or policies, or investigate possible breaches of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Those circumstances may include:

• With Shopify, vendors and other third parties who provide services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping).
• With business and marketing partners in order to provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites.
• When you instruct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one where you live, in order to provide and improve the Services. In addition, to protect, develop and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights available to you, you can consult Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here: Shopify privacy portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies and their other terms of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without restriction as to its use by us or by any third party. Our inclusion of these links does not in itself imply any endorsement of the content of those platforms, or of their owners or operators, unless otherwise stated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as those terms are defined under applicable law) personal information about individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy. For photos processed by our AI portrait studio, the automatic deletion periods set out above (7, 30 and 90 days) apply.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request to the extent permitted by law.

• Right of access / right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request deletion of the personal information we hold about you.
• Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can opt out of receiving them at any time using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

You can exercise these rights at the places provided for that purpose on the Services, or by contacting us using the details below. To learn more about Shopify's use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can consult https://privacy.shopify.com/en.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, as provided for or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authority you gave them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set by applicable law.

Complaints

If you wish to make a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to challenge our decision by contacting us using the details below, or by lodging a complaint with the data protection authority responsible for your region. In France, the competent authority is the CNIL (www.cnil.fr). For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or where applicable any equivalent contract issued by the competent UK authority, unless the data transfer is made to a country recognized as offering an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, in particular to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of the rights available to you, you can contact us through our contact page or write to us at 229 Rue Saint-Honoré, Paris, 75001, France. For the purposes of applicable data protection law, we are the controller of your personal information.